Terms & Conditions

General Terms

Basma Services provides travel-related assistance and coordination services, which may include Umrah arrangements, air ticketing, hotel accommodation, transportation, tours, travel consultation, and other related services.

All services are subject to availability, applicable supplier conditions, airline policies, hotel policies, government regulations, visa requirements, and other relevant travel conditions.

Our Services

Basma Services may provide or coordinate the following services according to customer requirements and availability:

• Umrah travel arrangements and assistance
• Air ticketing and flight reservations
• Hotel and accommodation arrangements
• Transportation and transfer coordination
• Domestic and international tour arrangements
• Travel documentation and procedural guidance
• Family, group and customized travel arrangements

Booking & Confirmation

A booking is considered confirmed only after the required information, documentation, approvals, and applicable payments have been received and the relevant booking or service has been confirmed according to the applicable supplier or service conditions.

Customers are responsible for carefully checking all booking details, including names, travel dates, flight schedules, destinations, hotel details, and other arrangements before final confirmation.

Payments & Charges

Customers must make payments according to the agreed package, booking, or service requirements. Prices may include applicable service charges and supplier costs depending on the selected service.

• Prices may change before final confirmation.
• Airfares are subject to airline availability and fare rules.
• Hotel rates may change depending on availability and season.
• Transportation charges may depend on route and vehicle requirements.
• Visa-related charges may depend on applicable requirements.
• Additional services may involve additional charges.

Cancellation & Refund Policy

Cancellation and refund requests are subject to the policies, conditions, penalties, deductions, and refund procedures of the relevant airline, hotel, transportation provider, visa authority, or other supplier.

Service charges, administrative charges, processing charges, and other non-refundable costs may apply where applicable.

Refund amounts and processing times may vary depending on the nature of the booking and the applicable supplier policies.

Travel Documentation & Requirements

Customers are responsible for ensuring that they possess valid passports, visas, identification documents, tickets, certificates, permissions, and other documents required for their journey.

Entry, transit, visa, health, airline, immigration, and government requirements may change at any time. Customers should ensure that they meet all applicable requirements before travelling.

Umrah Services

Umrah packages and arrangements may include services such as visa assistance, air tickets, hotel accommodation, transportation, Ziyarat arrangements, and travel support according to the selected package.

Package inclusions, hotel categories, room configurations, flight schedules, transportation, and other arrangements may vary depending on availability, travel dates, package category, and applicable regulations.

Air Ticketing & Flight Services

All flight bookings are subject to airline conditions, fare rules, seat availability, baggage policies, schedule changes, cancellations, and refund rules.

Customers must verify their name, travel dates, flight details, baggage allowance, destination requirements, and other information before ticket issuance.

Hotel Accommodation

Hotel availability, room type, facilities, rates, location, distance, check-in and check-out timings are subject to the policies and availability of the respective hotel.

Images and descriptions may be used for general reference, while final accommodation details will be confirmed according to the selected package and availability.

Transportation Services

Transportation arrangements are coordinated according to the confirmed itinerary, passenger requirements, group size, route, local availability, and selected service.

Customers should provide accurate arrival, departure, flight, hotel, and contact information to ensure smooth transportation coordination.

Customer Responsibilities

• Provide accurate and complete information.
• Submit required documents on time.
• Check all booking details before confirmation.
• Follow airline, hotel and travel regulations.
• Arrive at airports and departure locations on time.
• Follow local laws and regulations.
• Maintain appropriate travel documents.
• Inform Basma Services of special requirements in advance.

Limitation of Liability

Basma Services acts as a travel service provider and/or coordinator for services provided by airlines, hotels, transportation providers, visa authorities, tour operators, and other third-party suppliers.

Basma Services cannot be held responsible for events beyond reasonable control, including airline schedule changes, cancellations, delays, weather conditions, government decisions, immigration decisions, supplier actions, natural events, or other unforeseen circumstances.

Changes to Services

Travel schedules, airline flights, hotels, transportation arrangements, prices, package inclusions, and other travel services may change due to supplier, regulatory, operational, seasonal, or other factors.

Where possible, customers will be informed regarding significant changes affecting confirmed arrangements.

Privacy & Customer Information

Customer information may be collected and used for the purpose of processing inquiries, bookings, travel arrangements, customer support, documentation, and related services.

Information may be shared with relevant service providers where necessary to process or coordinate the requested service, subject to applicable privacy and legal requirements.

Contact Information

If you have any questions regarding these Terms and Conditions or any Basma Services travel arrangement, please contact our customer support team before making a booking or payment.