Frequently Asked Questions

Basma Services provides a range of travel-related solutions, including Umrah arrangements, air ticketing, travel and tours, hotel accommodation, transportation, visa assistance, travel planning, and customer support.

Yes. Depending on the selected package and current arrangements, Umrah services may include visa assistance, air ticketing, hotel accommodation in Makkah and Madinah, transportation, Ziyarat arrangements, and travel support.

Yes. Basma Services can assist with travel arrangements for individuals, couples, families, and groups according to travel dates, accommodation preferences, and budget.

Requirements may vary according to current Saudi Arabian regulations and travel policies. Generally, travelers may require a valid passport, photographs where required, identification information, and other relevant documents.

Basma Services provides assistance and guidance regarding the Umrah visa application process and required documentation, subject to applicable regulations and current visa policies.

Yes. We assist customers with domestic and international flight reservations according to available schedules, routes, airlines, and travel requirements.

Flight changes and cancellations depend on the applicable airline fare rules and policies. Our team can guide you regarding available options, charges, penalties, and refund procedures.

Yes. We can assist with hotel accommodation arrangements according to your destination, travel dates, room requirements, budget, and availability.

Yes. Hotel accommodation arrangements can be provided in Makkah Al-Mukarramah and Madinah Al-Munawwarah according to your selected Umrah package and hotel availability.

Depending on hotel availability, room options may include single rooms, double rooms, triple rooms, quad-sharing rooms, family rooms, and premium accommodation options.

Yes. Transportation arrangements may include airport-to- hotel transfers, hotel-to-airport transfers, and other travel transfers according to your selected service or package.

Yes. Basma Services can assist with transportation arrangements between Makkah and Madinah according to your travel itinerary, group size, and selected package.

Private transportation options may be arranged for individuals and families who prefer greater privacy, flexibility, and convenience, subject to availability.

Yes. Transportation arrangements for Ziyarat and visits to important Islamic and historical locations in Makkah and Madinah may be included or arranged according to the selected package.

Yes. We provide assistance with domestic and international travel and tour arrangements, including family holidays, group tours, and customized travel plans.

Yes. Customized travel solutions can be arranged based on your preferred destination, travel dates, number of travelers, hotel category, transportation requirements, activities, and budget.

Contact Basma Services and share your destination, travel dates, number of travelers, accommodation preferences, and other requirements. Our team can guide you regarding suitable available options.

We recommend contacting Basma Services as early as possible, especially during peak travel seasons, Ramadan, school holidays, and other busy periods.

Travel prices, airline fares, hotel rates, transportation availability, and package costs may change depending on availability, season, airline policies, hotel policies, and applicable regulations.

You can contact our customer support team through the contact information available on the Basma Services website. Our team will assist you regarding Umrah, flights, hotels, transportation, tours, and travel planning.