Privacy Policy

Information We Collect

Depending on the service you request, Basma Services may collect information necessary to respond to your inquiry, arrange travel services, process bookings, or provide customer support.

• Full name
• Phone number
• Email address
• Residential or mailing address, where required
• Passport-related travel information, where required
• Nationality and date of birth, where required
• CNIC or identification information, where applicable
• Travel dates and destinations
• Flight and accommodation preferences
• Transportation requirements
• Family and group travel details
• Visa-related information where required
• Customer inquiries and support communications

How We Use Your Information

Basma Services may use your information to provide, manage, coordinate, and improve our travel-related services.

• Responding to customer inquiries
• Providing travel consultation
• Processing service requests
• Arranging Umrah travel services
• Coordinating flight reservations
• Arranging hotel accommodation
• Coordinating transportation services
• Preparing travel and tour arrangements
• Providing customer support
• Sending booking and travel updates
• Managing customer records
• Improving our website and services
• Meeting applicable legal requirements

Umrah & Travel Information

For Umrah, international travel, air ticketing, hotel accommodation, transportation, or other travel-related services, additional information may be required to coordinate your requested arrangements.

Relevant information may be shared with authorized travel service providers where necessary to process bookings and provide the requested service.

How We Share Information

Basma Services does not sell personal information to unrelated third parties for their independent marketing purposes.

Information may be shared with relevant service providers when necessary to arrange or deliver services requested by the customer.

• Airlines
• Hotels and accommodation providers
• Transportation companies
• Travel partners
• Tour operators
• Visa-related service providers
• Government authorities where legally required
• Regulatory bodies where applicable

Cookies & Website Information

When you visit our website, certain technical information may be collected automatically through cookies and standard website technologies.

• Browser type
• Device type
• Operating system
• General IP-related technical information
• Pages visited
• Date and time of visits
• Website interaction information
• General website usage statistics

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Customer Inquiries & Communications

When you contact Basma Services through our website, telephone, email, WhatsApp, or other official communication channels, we may retain relevant information to respond to your inquiry and provide customer support.

• Customer name and contact details
• Inquiry details
• Requested services
• Messages exchanged with our team
• Booking-related communications

Data Protection & Security

Basma Services takes reasonable administrative and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Although we take reasonable measures to protect personal information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for business, travel, customer support, legal, accounting, regulatory, or operational purposes.

• Providing requested services
• Managing bookings and travel arrangements
• Maintaining customer records
• Providing customer support
• Meeting legal or regulatory requirements
• Resolving disputes where necessary

Third-Party Websites

The Basma Services website may contain links to third-party websites or online services.

Basma Services is not responsible for the privacy practices, security, content, or policies of external websites. Users are encouraged to review the privacy policies of third-party websites before providing personal information.

Social Media Platforms

Basma Services may maintain official profiles on social media platforms for communication, announcements, promotions, and customer engagement.

Your interaction with social media platforms may also be subject to the privacy policies and terms of those platforms. Customers should avoid publicly sharing unnecessary sensitive information.

Marketing Communications

Where permitted and appropriate, Basma Services may contact customers regarding relevant services, announcements, travel updates, promotions, or events.

• Umrah packages
• Travel services
• Tour packages
• Flight-related services
• Hotel accommodation
• Transportation services
• Announcements and promotions

Customers may request to stop receiving promotional communications through our official customer support channels.

Children's Privacy

Where travel arrangements involve children, relevant information may be provided by a parent, guardian, or authorized person where necessary for the requested booking or travel service.

Parents and guardians are encouraged to supervise information provided regarding children.

Your Information & Choices

Subject to applicable laws and operational requirements, you may contact Basma Services regarding your personal information.

• Request correction of inaccurate information
• Update contact information
• Ask questions about personal information
• Request assistance regarding your information
• Stop certain marketing communications

International Data Processing

Travel arrangements may involve services provided outside your country of residence.

Where necessary to arrange international travel services, relevant information may be shared with airlines, hotels, transportation providers, travel partners, or authorities involved in the requested service.

Changes to This Privacy Policy

Basma Services may update this Privacy Policy from time to time to reflect changes in our services, website practices, legal requirements, or business operations.

Updated information will be published on this page. We encourage customers and website visitors to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact Basma Services through our official communication channels.